Carrie Gill

About Carrie Gill

A Risk and Operations expert with over 20 years experience in operational risk management and process management. An extensive background within the financial industry, with a heavy focus on balancing risk reduction and achieving business objectives. Varied experiences across the financial landscape, including supplier management, customer experience and contact center operations. A proven track record in risk assessments, risk appetite, risk event identification, risk response, monitoring and reporting, A visionary with the ability to serve as a catalyst for profitability and growth. Able to establish rapport and credibility with diverse groups ranging from front line associates to executives to regulators. Solution oriented with an eye toward bottom line results.

Experience

1. Risk Manager

   Capital One

   Aug 2017 — Present · Richmond, VA, US

   Serving as a risk advisor, with a heavy focus on operational risk management. I work closely with technology, operations, and product teams to identify and reduce risks; with an eye on improving performance and growth across the business. Leveraging my background in contact center, people and supplier management; I apply a customer-first focus to identify improvements that drive long-term change.

Education

• John Tyler College

  Business Administration and Management, General

  1995 — 1998

Skills

• Change Management
• Leadership
• Business Process Improvement
• Third Party Vendor Management
• Customer Experience
• Loans
• Corporate Communications
• Operational Risk
• Business Analysis
• Operations Management
• Relationship Management
• Team Leadership
• Strategy
• Credit Cards
• Financial Risk
• Contact Center Management
• Banking
• Risk Management
• Management
• Operational Risk Management
• Process Improvement
• Financial Services
• Contact Center Optimization
• Vendor Management
• Project Management
• Call Centers
• Risk Assessment
• Third Party Vendors
• Contact Centers
• Sales Operations
• Analytics
• Internal Communications
• Credit
• Contact Center Operations
• Program Management