Carrie Forbes

About Carrie Forbes

Bottom line oriented Operations Leader with focused experience in project management, forecasting, planning, and managing business and customer operations. Adept at developing and managing models and timelines for complicated projects. Valued and appreciated for facilitating cross functional partnerships.

Experience

1. Senior Operations Manager

   Stio®

   Apr 2024 — Present · Jackson, WY, US

   I lead and manage a team of six, responsible for all operations of the company including reverse logistics, warranty, integrations, external platform provider partnerships, and daily activity relating to fulfillment and inventory purchase orders. I collaborate frequently with C-Suite executives on operations strategy development, planning, and execution• My team monitors and manages the daily use of our built to spec reverse logistics platform, including management reporting and operational analytics for platform, customer, and 3PL processing performance. I report daily to our COO, CFO and Senior Leadership Team on all aspects of our fulfillment processes• In the three years since design and launch of Stio\'s automated returns process, we have taken Stio’s returns program from a manual to fully automated process, reducing human touch and time by nearly 90%• As a result of our multi faceted reverse logistics process, we have been able to redeploy headcount costs to invest in growing our business. • I have reduced Stio’s freight cost by 17% to ensure cost-effective relationships through negotiation• Founded and now lead Stio’s Compliance Committee and operating team to ensure the company adheres to Domestic and International regulations for all product development and environmental reporting, reducing outside legal counsel costs by 50%• Cross functionally with Stio’s B2B Team, I manage the onboarding of six box-store wholesale accounts, leading to a 300% increase in major retailer presence. I now manage each season’s ordering for these retailers.• Founding member of Stio’s Second Turn resale program, I collaborated with Marketing and Accounting to design, develop and implement all processes and procedures for success of the program. This is an initiative that my team continuously monitors and improves as the program scales• I manage and facilitate cross-functional initiatives like GTM, Compliance Mitigation, Brand Collaborations, and (RFP) Analyses

Education

• Colorado State University

  Bachelor’s Degree, Business Administration and Management

  2014