Carolyn Tu
Sr Project Manager @National Bank of Canada
Laval, QC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Sr Project Manager @National Bank of Canada
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Montreal, QC, CA
Lead a team of contact center experts, including vendors, to successfully migrate contact centers from Genesys Engage to Genesys Cloud, ensuring a seamless transition, optimal configuration, and full readiness of the new virtual environment.
EDUCATION
1989 — 1991
Sir Winston Churchill High School
DES
1993 — 1996
McGill University
B.Comm
1991 — 1993
Vanier College
DEC
SKILLS
Project PlanningGenesysCisco Call ManagerCall CenterCustomer ExperienceIntegrationAvaya TechnologiesManagementCisco TechnologiesAvayaProject ManagementTelephonyQuality AssuranceOutsourcingTeam ManagementForecastingSoftware DocumentationWirelessIvrCall CentersSystem DeploymentWorkforce ManagementTelecommunicationsAnalysisTechnical SupportBusiness AnalysisOrganizational LeadershipStrategyCtiVendor ManagementStrategic PlanningCoachingContact CentersVoipTeam Leadership
ABOUT CAROLYN TU
With over 20 years of experience in technology, I bring a wealth of expertise in contact…
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