Carolyn P.
Sales, Services, and Customer Success Driven Executive
- Role
- Senior Director, Customer Success - Enterprise at Procore Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carolyn P.
TECHNOLOGY LEADERSHIP (SALES, SERVICES, CUSTOMER SUCCESS)+ REVENUE OPTIMIZATION – For more than 20 years, I have directed technology organizations to achieve exponential growth.I have worked across the customer management, services and sales spectrum—building relationships, closing deals, managing client relationships, and streamlining implementations. In addition, I have revitalized teams, restructured sales processes, and streamlined product development to skyrocket revenue and profit growth.My experience is deeply rooted in the fast-growing Austin and San Antonio markets, allowing me to work extensively for start-up and high-growth e-commerce, social media, and data management companies.Key achievements include:• Built and scaled a strategic services organization from $300K to $23M in six years.• Inspired and directed teams to seamlessly navigate corporate changes—including mergers and acquisitions—and achieve significant, sustained growth.• Expanded and influenced sales and product strategies to establish an unwavering focus on the customer.• Developed high-performing teams (40+ employees) with retention rates exceeding 95%.I align my personal goals with the vision of my company and needs of my customers. I’m proud to share that my efforts have significantly increased sales, market share, and profitability, while adding real value for our customers.
Experience
Senior Director, Customer Success - Enterprise
Oct 2024 — Present · Austin, TX, US
Leading a customer success team focused on our Enterprise customers across our Owners, Public Sector, General Contractor, and Specialty Contractor segments. Helping our customers achieve true value driven ROI through clear outcomes, change management, and product adoption.
Education
Texas Tech University
MBA, Management
Angelo State University
BBA, Marketing
Skills
- Competitive Analysis
- Start-Ups
- Goal Setting
- Customer Relations
- Entrepreneurship
- Team Leadership
- Process Improvement
- Account Management
- Change Management
- Social Media Marketing
- Executive Management
- Solution Selling
- Budgets
- Sales Process
- Leadership
- Cross-Functional Team Leadership
- Strategic Partnerships
- Marketing Strategy
- Saas
- Cloud Computing
- Strategy
- E-Commerce
- Professional Services
- Integration
- Customer Service
- Enterprise Software
- Crm
- Direct Sales
- Product Management
- Consulting
- Email Marketing
- Business Analysis
- Mentoring
- Management
- Team Building
- Project Management
- Strategic Planning
- Business Development
- Online Marketing
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