Carolyn Olsen
AI & ML in Insurance | GenAI Implementation | ML Systems at Scale
- Role
- Director of Data Science, Ai Accelerator Solution Lead at The Hartford
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Carolyn Olsen
Data science and ML/AI leader with 10+ years in insurance, spanning insurtech and large traditional carriers. Built and led teams delivering production ML and Generative AI across the full insurance value chain: real-time quote decisioning, reinforcement learning for acquisition, agentic claims adjust assistance, and gen AI automation for customer operations. Currently leading generative AI acceleration for employee benefits and personal insurance lines at The Hartford. Track record of managing data science and ML engineering teams end-to-end, from data sourcing through deployment and impact measurement.
Experience
Director of Data Science, Ai Accelerator Solution Lead
Jan 2026 — Present
Lead an AI Accelerator team in an AI Center of Excellence, supporting employee benefits and personal insurance lines of business. On the employer benefits side, supporting delivery of AI-driven servicing automation. On the personal lines side, building tools to accelerate rate setting and state filing.
Education
Marquette University
B.S., Applied Mathematical Economics
Marquette University
M.S., Applied Economics
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