Carolynn Carriger

Experience

1. Associate Instructional Designer (Lms System Admin)

   Gid

   May 2020 — Present

   Maintaining the LMS in user roles and responsibilities, setup, configuration, permissions, and reports. Building and developing training content for various roles/levels. Developed a chatbot using Microsoft\'s Power Virtual Agent functionality in Teams for internal team questions to be streamlined and quickly answered. Created a new process for tracking and documenting meetings our team attended; included an alert option for team leadership to review as needed. Developed an internal process and method to track compliance requirements for training topics required by states. Implemented Smartsheet (with Resource Management) to manage projects and streamline team processes. Developed and curated training materials for a wide range of users in different programs. Documented processes and consulted on strategic changes. Developed and managed email communications for various training programs. Researched and managed data for various systems and end-user requirements.

Skills

• Windows Media Player
• Facebook
• Adobe Creative Suite
• Google Docs
• Microsoft Office
• Web Content Management
• Wordpress
• Advertising
• Microsoft Excel
• Leadership
• Proofreading
• Editing
• Marketing
• Google Analytics
• Wordsmithing
• Records Management
• Technical Writing
• Digital Copywriting
• Illustrator
• Research
• Social Media Marketing
• Css
• Writing
• Microsoft Word
• Email Analytics
• Social Networking
• Html
• Campaign Management
• Creative Writing
• Newsletters
• Microsoft Dynamics
• Email Production
• Public Speaking
• Content Development
• Powerpoint
• Blogging
• Customer Service
• Social Media
• Event Planning
• Marketing Communications