Carolynn Daskalakis

Global Customer Success Leader @Axon

Salt Lake City, UT, US
EMAILS
c••••••••@axon.com
MOBILE NUMBERS
+18•••••••83

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WORK HISTORY

Dec 2022 — Present

Global Customer Success Leader @Axon

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Scottsdale, AZ, US

EDUCATION

1991 — 1995

University of Washington

Bachelor of Arts (B.A.), Political Science and Government

SKILLS

TimelinesProduct ManagementProcess ImprovementSoftware Project ManagementCrmIntegrationClient Interfacing SkillsManagementCustomer ServiceTeam LeadershipRequirements AnalysisSalesBusiness AnalysisEmployee RelationsHuman ResourcesLeadershipProgram ManagementProject ManagementStart-UpsHris

ABOUT CAROLYNN DASKALAKIS

Innovatory Client Services Executive with 20+ years of experience building common sense processes, methodologies, and infrastructure leading to sustainable customer retention and growth. Astute background in customer success operations and focus on scale through data driven activity. Leads CS teams to execute major growth initiatives and programs that increase footprint and up-sell and cross sell in existing customer base. Built voice of the customer, education and adoption programs resulting in increased customer satisfaction and retention. Operationally focused and people centric.* Organization Builder: Pitched and developed two net-new organizations featuring customer-centric departments at Domo: customer advocacy and strategy/programs.* Executive Experience: Chief of Staff to the CCO, spearheading and leading initiatives across entire customer service department.*Customer retention and growth: ARR and NRR accelerator

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