Carolyn M.

About Carolyn M.

Seasoned Managed Services and delivery leader with a career spanning sales, product/platform ownership and operations.Brings a rare, end to end perspective to building and running complex organizations, grounded in firsthand experience across how businesses buy/sell, build, deliver, and support technology at scale. Leads full-service delivery organizations with responsibility across strategy, operating model, team structure, and customer outcomes. Known for guiding organizations through periods of change;Merging teams, evolving delivery models, and strengthening financial and operational discipline all while maintaining trust with customers and stability within teams. Highly effective at translating between technical and business stakeholders, aligning competing priorities, and bringing clarity to complex, high stakes challenges. Combines structured empathy with clear accountability, and enabling teams to operate with confidence and consistency even under pressure. Build on a foundation of enterprise scale Salesforce platform leadership, global implementations, and deep partnerships with stakeholders across sales,finance,operations, marketing and IT. This breadth of experience informs a systems level leadership approach and allows for practical coaching rooted in lived experience, not theory. Respected for calm, grounded leadership, sound judgement, and an unwavering focus on doing whats right for customers, teams, and the business.

Experience

1. Director of Managed Services

   Bridgenext

   Aug 2024 — Present

Education

• Elon University

  Bachelor of Science - BS, Computer Information Systems

  2001 — 2005

Skills

• Business Process
• Linux
• Solution Selling
• Account Planning
• Agile Methodologies
• Direct Sales
• Sales Process
• Enterprise Software
• Scrum
• New Business Development
• Forecasting
• Business Analysis
• Crm
• Cpq
• Saas
• Salesforce.com
• Sales Enablement
• Cloud Computing
• Sales
• Strategic Partnerships
• Lead Generation
• Channel Partners