Carolyn K.
Helping nonprofits with Salesforce and other tech | 4X Salesforce Certified
- Role
- Client Success Manager at Craftsman Technology Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Carolyn K.
I am a motivated professional looking to use my knowledge of Salesforce and nonprofit…
Experience
Client Success Manager
Apr 2023 — Present · Seattle, WA, US
Manages a portfolio of Managed Service client organizationsBuilds trusted relationships with clients to effectively support long term platform usage and growthProvides best practices guidance and solutions based on business needsCollaborates with Technical Analysts, Developers, and other Craftsman resources to delegate work as neededResponds to client support needs, manage escalations, and deploy small scale (configuration-only) solutionsManages continuous improvement and enhancement of client solutionsTroubleshoots technical issues in client applicationsConducts testing in client systems, track issues and their resolutionCreates business process documentation for clientsDelivers end-user training to clients
Education
Eckerd College
BA, International Relations and Global Affairs
2006 — 2010
UC San Diego School of Global Policy and Strategy (GPS)
Master of International Affairs, International Development, Latin America
2012 — 2014
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