Carolyn di Buono
- Role
- Customer Success Operations Manager at Propeller
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Carolyn di Buono
Put simply, my passion is helping people. For as long as I can remember, I\'ve found the…
Experience
Customer Success Operations Manager
Jul 2021 — Present
Propeller is an easy-to-use platform that combines the best GIS and survey technologies. We empower users to map, measure and manage their worksites like never before, powering over users across worksites in over 120 countries. Responsibilities: ⇨ Level 3 Certified Gainsight Administrator responsible for end-to-end execution of Gainsight strategy, from feature requests & roadmap, to project planning & management, to implementation, to rollout & enablement ⇨ Project manager and executioner for Propeller\'s strategic CS projects, including our Scaling Customer Success initiative that launched Propeller\'s first 1:many customer programs ⇨ Data management & analytics owner for the Customer Success team ⇨ Cross-functional collaborator with many go-to-market counterparts, including Customer Lifecycle Marketing, Revenue Ops, Hardware Support, Data Success Ops, Infrastructure, Product Marketing
Skills
- Civic Engagement
- Time Management
- Microsoft Word
- Customer Service
- Blogger
- Saas
- Project Management
- UI/UX
- Editorial
- Negotiation
- Organization
- Event Planning
- Data Management
- Public Speaking
- Market Research
- Crm Databases
- Editing
- Configuration Management
- Corporate Recruiting
- Nonprofits
- Training Documentation
- Internal Communications
- Wordpress
- Nonprofit Organizations
- Writing
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