Carolyn Carter
VP, HR Delivery Operations | HR Transformation & Enterprise Delivery Excellence | Driving Scale, Speed & Employee Experience
- Role
- VP, HR Delivery Operations at IBM
- Location
- North Salem, NY, US
- LinkedIn followers
- 500 followers
About Carolyn Carter
As VP, HR Delivery Operations at IBM, I lead a global team redesigning how HR delivers for the enterprise. We’re building a digitally orchestrated, AI‑enabled delivery model where human expertise and intelligent automation work in concert.Our mission is to unlock capacity, accelerate execution, and elevate the end‑to‑end experience—creating an operating model where human expertise is applied where it creates value, and execution scales through orchestration and agentic automation. This is the future of HR delivery, built with purpose, scale, and humanity.With over twenty years in HR Transformation, HR Technology, and HR Operations across multinational environments, I’m energized by opportunities to disrupt the norm, lead high‑performing teams, and scale the practices that help people—and businesses—thrive.
Experience
VP, HR Delivery Operations
Jan 2026 — Present · Armonk, NY, US
Education
Pace University - Lubin School of Business
Bachelor of Business Administration (BBA), Finance, General
1992 — 1997
Skills
- Workday
- Process Improvement
- Business Analysis
- Employee Benefits
- Human Resources
- Human Resources Information Systems (Hris)
- Onboarding
- Recruiting
- Management
- Talent Management
- Performance Management
- Financial Services
- Peoplesoft
- Business Process Improvement
- Hris
- Software Development Life Cycle (Sdlc)
- Sdlc
- Vendor Management
- Change Management
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