Carolyn Steele
Provider Communications Specialist and Trainer @University Of Utah Health Plans
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WORK HISTORY
Provider Communications Specialist and Trainer @University Of Utah Health Plans
Murray, UT, US
Design and implement communications and training pertaining to medical professionals participating in U of U Health Plans networks or affiliate partners throughout the intermountain region. Develop provider communication tactics to support corporate strategies and objectives. Manage communication projects to ensure timely and effective delivery. Validate requests for access to secure claims and member information, including tracking progress of fulfillment and responding to requestors. Train providers on how to integrate public and secure provider websites to optimize clinic workflow.
EDUCATION
Salt Lake Community College
AAS
University of Utah
Bachelor's degree
SKILLS
ABOUT CAROLYN STEELE
MARKETING COMMUNICATIONS PROFESSIONAL Successfully presenting organizations through professional communications Corporate marketing communications professional with expertise creating and managing communications in the healthcare and technology industries. Worked for the largest health insurance carriers in the Intermountain and Northwest regions, and for international computer and peripheral manufacturers. Strengths include the ability to deliver compelling communications specific to diverse audiences, planning and implementing complex projects, sensitive executive-level materials and innovative solutions. Additional skills include project management, publication design and web content management. SIGNIFICANT ACCOMPLISHMENTS • Moved Provider Satisfaction Survey from print format to email notification with online survey tool, resulting in 1132% increase in survey completion • Transitioned provider newsletter from print to online format, saving • Standardized disparate product administrative manuals into one comprehensive manual, resulting in decreased time to review and update, greater accuracy, and streamlined communication with provider community • Realized 64% increase in Medicare providers submitting documentation for patient visits
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