Carolyn Smith
Partner Operations | SaaS | Salesforce | Channel Enablement | Process Transformation | GTM Strategy | Cross-Functional Leadership | KPIs & Reporting | Driving Scalable, Data-Driven Growth
- Role
- Senior Partner Success Manager at OpenText
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carolyn Smith
10+ years leveraging action bias and high EIQ as program & project manager to build…
Experience
Senior Partner Success Manager
Jan 2023 — Present
Program manager driving process development, cross-functional collaboration, and partner success. Aligns internal teams to deliver value: managing global partners, and optimizing onboarding, enablement, and reporting processes. Serviced RMMs, Resellers, MSPs and Distributors.• Developed and standardized partner onboarding processes by creating best practices and scalable patterns for global and regional partners, cutting turnaround time by 75%.• Coordinated with the Salesforce (SFDC) team to optimize partner portal. Streamlined the access, authorization, and data governance process, to cut time from 24 hours to instant access.• Created acquisition process in partnership with legal and data governance team to create and workflow acquisition agreements, update contracts. Streamlined approval process and access, cutting execution time to 24 hrs (saving 78% of time).
Education
Texas State University-San Marcos
Bachelor of Business Administration (B.B.A.)
Skills
- Time Management
- Public Speaking
- Microsoft Excel
- Powerpoint
- Marketing
- Customer Service
- Customer Satisfaction
- Event Planning
- Microsoft Word
- Team Leadership
- Microsoft Office
- Sales
- Social Networking
- Leadership
- Teamwork
- Management
- Inside Sales
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