Carolyn Smith

About Carolyn Smith

Senior Client Executive with strong expertise in sales and account management across the health and wellness spectrum, from clinical practice to business operation to retail/wholesale products. Drive new sales and lead generation through cold calling and continued education within my customer base. Build broad and deep relationships to ensure client satisfaction, retention, and maximization of existing account revenue. Passionate about the customer’s ecosystem from every perspective! • Consistently meet or exceed 100% of sales and renewal goals. • Specialize in enterprise EMR technologies and retail/wholesale products, including revenue cycle performance, patient access, professional billing, and claims management. • Develop C-suite relationships to achieve deep integration, strategic alignment and sales opportunities. • Manage clinical training for hundreds of hospitals and several health systems, including caregivers, nurses, physicians and pharmacists. • Experience in direct patient care, billing, documentation and insurance claims. • Strengths: Strategy, account planning & management, creating client success, problem solving, identifying and nurturing new opportunities. • Best at: Building revenue growth and lead generation through cross enterprise customer relationships and account management. • SME in: Becoming a Trusted Advisor and strategic account management. • Philosophy: Client satisfaction, strong teamwork and honesty are the keys to success.• What drives me: Getting the job done, client success and turnaround challenges. Skills & ExpertiseStrategic Account ManagementExecutive Relationship DevelopmentSales, Forecasting, Revenue GenerationCustomer SuccessProject ManagementProspecting Strategies, MarketingLead Generation, Performance MetricsCustomer Advocacy & OperationsBusiness Analysis, Pipeline ManagementValue Based reimbursementCBD, EMR, HITHITECH, HIPAASalesforce, CRMCloud, Web, MobileQuality Measures

Experience

1. Account Relationship Management Executive

   Wolters Kluwer

   Jul 2020 — Present · Denver, CO, US

Education

• Logan College of Chiropractic

  DC, Chiropractic

Skills

• Strategy
• Healthcare
• Business Development
• Program Management
• Leadership
• Training
• Healthcare Information Technology (Hit)
• Social Media
• Sales Management
• Marketing Strategy
• Marketing
• Sales
• Salesforce.com
• Healthcare Information Technology
• Customer Service
• Account Management
• Strategic Planning
• Management
• Direct Sales
• Public Speaking
• Wellness
• Project Management
• Business Strategy