Carolyn Reed
Principal Voice Researcher at Comcast
- Role
- Principal Voice Researcher at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Carolyn Reed
Insights professional noted for delivering concentrated and actionable recommendations, encouraging new ideas, and embracing new challenges. Relationship builder accomplished in developing strong internal and client partnerships. Specialties: discourse analysis, ethnography, narrative/storytelling, business discourse, positioning, stance taking, framing, metaphor, humor, communication, sociolinguistics, field research, social network analysis, social media, intercultural communication
Experience
Principal Voice Researcher
Mar 2022 — Present · Philadelphia, PA, US
Establishing a mixed methods research program grounded in customers\' natural language choices to support Conversation Design and the growth of Xfinity Assistant. Leading research strategy for Xfinity Assistant, Xfinity\'s voice remote experience, and verbal or textual customer interactions.Coaching colleagues within Experience Design to create and lead Design Thinking workshops with product and engineering partners. Partnering with teams beyond Xfinity Experience Design - including AI Research and Discovery, Customer Experience, Brand Strategy, Sky User Research, and NBCU Accessibility.
Education
Eastside High School
High School, International Baccalaureate Programme
2001 — 2005
University of Florida
BA, Linguistics, Spanish
2005 — 2008
Georgetown University
Masters, Linguistics: Language and Communication
2010 — 2012
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