Carolyn Lien
Human Resources Manager @Crankyape.Com
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WORK HISTORY
Human Resources Manager @Crankyape.Com
Hastings, MN, US
As CrankyApe.com’s Human Resources Manager, I support our employees across three divisions and nine departments in eight states throughout the U.S. with direct recruiting, interviewing, hiring, personnel onboarding, employee relations, and performance management. I provide leadership and direction to owners and department managers regarding compensation and benefits packages for employees and potential candidates. I write job descriptions to attract fresh and upcoming talent with the goal of growing the company. • Direct recruiting, interviewing, negotiating offers, drug and background checks, personnel onboarding, and employee relations across three divisions and nine departments.• Increased employee hiring by 47% over the past year through successful recruiting and engaging job descriptions.• Completed HRIS data entry, reporting, auditing, and processed bi-weekly payroll, and monthly commission payouts.• Serve as a liaison between management and employees.• Recruited, interviewed, and hired new benefits administration company; transitioned from old company to new and implemented a total redo of our benefits administration system over a four-month period leading up to annual enrollment and culminated in a successful open enrollment with at 62% increase in enrollment.• Updated employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy, and benefits information and introduced employee required benefits training.• Implemented Department of Revenue and Unemployment accounts with 3 new states when additional employees were hired in states that we were not already in by filing paperwork and providing documentation.• Point of contact for John Hancock 401K, Alerus for Cobra benefits, and additional vendors that the company uses.• Administer and oversee the workers’ compensation and unemployment claims process for the company, Osha reporting and compliance.• Stay abreast of state and federal law changes in labor standards.
EDUCATION
Colorado Technical University
Bachelor of Science
Colorado Technical University
Master of Business Administration (MBA)
ABOUT CAROLYN LIEN
Hello, I\'m Carolyn Lien, and I am eager to engage the full scope of my expertise while leading human resources programs within a dynamic and growth-driven operation.My career thus far has been grounded in human resources, and I bring well-developed exposure to:• Recruitment and hiring• Talent Management• Policy and procedure design• Performance management• Coaching and mentorship• Employee engagement • HRIS• Management• Recordkeeping and compliance• Employee RelationsDual MBA degrees in human resources and marketing and a BS in management-centered business administration further back my ability to serve as leader in this field.
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