Carolyn Dobbs

WORK HISTORY

EDUCATION

SKILLS

ABOUT CAROLYN DOBBS

I’m a User Experience Designer who has been leading projects and design teams for 10+ years. Whether as a UX consultant or strategic parter to your current design team, I can help you improve the experience of your service or product offering and set up your organization to realize better outcomes. I have a range of category experience, with strengths in product design, transactional systems and content publishing. I bring a well-rounded perspective to design and development, having worked for household-name businesses, design firms and on my own as consultant. I have established a design practice at a product agency and managed teams of UX designers. For much of my career in design, I have focused on creating the strategy and UX for products and services. These days, my emphasis is on designing the larger service ecosystem and the sponsoring organization that functions around it. Too often, we focus on the product without considering the context in which it operates or the people that power it behind the scenes. How can a product flourish if the ecosystem is made up of disconnected parts, powered by people who are not able to do their best? Strategy & ResearchInterviews, user research, persona development, competitive/heuristic reviews, journey and service mapping, workshop facilitationIdeationprioritization, concept development, future product & service maps, prototyping, user testingCreative LeadershipProject and team guidance, practice development, capability building