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Current company Harte Hanks
Advertising Services · 4.3K employees · Chelmsford, Massachusetts, United States
We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data.
🔑 What Sets Us Apart
Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—driving relevance, engagement, and results.
Customer Care: Outsourced customer service with a human-first approach—turning friction into loyalty and brand love.
Fulfillment & Logistics: We manage 4M+ packages and 4B+ mail pieces annually with 99.98% accuracy—spanning ecommerce, kitting, point-of-purchase, and product recalls.
Supply Chain Optimization: Our Allink360™ TMS platform leverages analytics and a 9K+ carrier network to move 1.3B+ pounds of freight annually with precision and speed.
🌎 Who We Serve
We partner with leading brands across CPG, pharma, retail, B2B, and ecommerce. Our average client tenure exceeds 12 years, built on trust, transparency, and tangible ROI.
🚀 Why Harte Hanks?
We offer fully integrated solutions across data, marketing, customer care, fulfillment, and logistics—so your customers feel known, valued, and served at every step of the journey.
🧩 Specialties
Data Services • Omnichannel Marketing • CRM • Demand Gen • CX Strategy • Customer Care • eCommerce Fulfillment • Print & Sample Fulfillment • Product Recalls • 3PL • TMS • Analytics • Direct Marketing • Supply Chain Optimization