Carolyn Costanzo
Associate Director, Ethics & Compliance @Chewy
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WORK HISTORY
Associate Director, Ethics & Compliance @Chewy
US
Own enterprise-wide management of the company’s ethics hotline and case management program, ensuring timely triage, risk assessment, and assignment to Legal, HR, Safety, and Audit.• Influence executive decision-making by providing quarterly board reports and site-level dashboards that track trends in substantiation, anonymity, and risk categories, benchmarked against NAVEX industry data.• Translate analytics into action by presenting findings to senior leadership, identifying systemic risks, and recommending corrective actions that improved workplace culture and reduced repeat issues.• Govern risk assessment protocols to prioritize high-risk allegations (e.g, employment law, retaliation, conflicts of interest, director-level cases) and escalate appropriately.• Spearheaded a comprehensive quality assurance program for investigations, improving evidentiary analysis, documentation standards, and closeout communications.• Partner with HR, Legal, and Safety to design and deliver investigator training, templates, and process enhancements aligned with DOJ expectations and external counsel guidance.• Serve as a trusted advisor to leadership and investigators, influencing outcomes through expertise in compliance frameworks, without direct line authority.
EDUCATION
Golden Gate University, School of Law
Juris Doctorate
San Francisco State University
Bachelor of Science, Business Administration; Organizational Behavior
ABOUT CAROLYN COSTANZO
I am an Ethics & Compliance leader with 25+ years of experience designing, managing, and strengthening global ethics and investigations programs. In my current role, I am responsible for overseeing enterprise-level ethics and case management processes, ensuring concerns are triaged appropriately, risks are assessed, and issues are escalated to the right functions.My passion is turning case data into insights that drive culture change. I deliver executive-level reporting and dashboards that help business leaders identify trends, address root causes, and take corrective action. Beyond reporting, I collaborate closely with HR, Legal, Safety, and Audit to strengthen investigation processes, train investigators, and ensure consistency and fairness in how concerns are managed.
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