Carol A. Williams

About Carol A. Williams

As a Senior Strategic Portfolio and Program Management Office (PMO) Executive and trusted advisor, I have extensive experience driving strategic business and technology initiatives and leading PMOs for Fortune 50, startup, and non-profit organizations within the financial services, technology, and healthcare sectors.Throughout my career, I have established Project Management Office (PMO) and Professional Services organizations that align strategy and execution to drive impact, accelerate program delivery, amplify business and technology outcomes, and enhance the client experience. I have also led the implementation of corporate rebranding and other mission-critical technology and business programs with budgets of up to $40M and teams of more than 150 people.As a collaborative leader, I build relationships across organizations and motivate and develop high-performing cross-functional teams by leading with empathy and inspiration.Select Career Highlights:• Launched an Enterprise PMO (EPMO) resulting in enhanced Executive visibility, broader stakeholder engagement, improved project delivery and greater customer satisfaction.• Created a C-Suite Portfolio Governance Group to govern the enterprise project portfolio, driving improved approval and prioritization of strategic initiatives, better portfolio budgeting, efficient resource, demand and capacity management, enhanced executive reporting and communications, and effective issue escalation.• Established a healthcare IT PMO providing governance, program strategy, program / project management methodology and tools, and budgets utilized by a global team.• Developed the program implementation strategy for and led the implementation of a mission-critical corporate rebranding initiative including managing 150 team members and the program budget.Key Competencies:• Bridging the gap between strategy development and strategy execution• Strategic Planning / Strategy Execution• Strategic Portfolio and Program Management Office (PMO) Leadership• Project Portfolio Management (PPM)/ Governance / Portfolio Financial Management• Complex Business and IT Program Management, Project Management• Agile: Scrum, Kanban, Scaled Agile Framework (SAFe)• Project Risk Management• Demand, Resource and Capacity Management• Business / IT Roadmap Development• Organizational Change Management (OCM)• Empathetic Team Leadership, Coaching and Mentoring• Executive Communications and Reporting• Client Management• Vendor Management • Stakeholder Management• Business Process Improvement• Relationship Management

Experience

1. Sr Director, Strategic Program Management Office

   Medifast, Inc

   Jun 2023 — Present · Baltimore, MD, US

Education

• University of Toronto

  Bachelor of Arts (BA), Political Science

• University of Illinois Chicago

  Master of Science (MS), Health Informatics

Skills

• Program Management
• Project Management
• Pmp
• Pmo
• Pmo Services
• Project Portfolio Management
• Client Relations
• IT Project & Program Management
• Leadership
• Strategic Planning
• Business Strategy
• Management Consulting
• Team Management
• Process Improvement
• Lean Six Sigma
• Itil V3 Foundations Certified
• Relationship Management
• Vendor Management
• Change Management
• Sdlc
• Health Informatics
• Healthcare Information Technology
• Ehr
• High Performance Teams
• Training
• Cross Functional Team Building
• Workshop Facilitation
• Demand Management
• Resource Management
• Agile Methodologies
• Coaching & Mentoring
• Risk Management
• Business Process Improvement
• Customer Satisfaction
• Pharmacy Automation
• Cost Savings
• Hiring Employees
• Capability Development
• Strategy
• Microsoft Project