Carol Walker

Information Technology Help Desk Technician @Convergint

Calgary, AB, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Sep 2020 — Present

Information Technology Help Desk Technician @Convergint

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Transition printing to cloud queues across CanadaPerform second-line support to North American colleaguesCreate knowledge base entries for both technical and non-technical personnelPerform Teams, Exchange, and Azure administration tasksManage and maintain device enrollment in InTune (EndPoint Manager)Manage laptop procurement and deployment for ~ US colleagues

EDUCATION

N/A

Royal Roads University

Certificate, Environmental Practice

N/A

The University of Salford

Chemistry

N/A

NEWI

Bachelor of Science (B.Sc.), Chemistry

2021

Thompson Rivers University

Certificate in General Studies

N/A

Loughborough University

Master of Science (MSc), Information Technology

N/A

Seneca Polytechnic

Instructional Design

SKILLS

TroubleshootingGoogle AppsCommunication SkillsInformation TechnologyTechnical ProceduresGoogle AdministrationReport WritingSystem AdministrationAnalytical SkillsEnvironmental AwarenessTeamworkWindows 7Project CoordinationIncident ManagementActive DirectoryWindows ServerProblem SolvingBackup ExecInfrastructureServersItilProject ManagementNetwork AdministrationLotus Domino AdministrationTechnical SupportRemote DesktopConfluenceServer AdministrationVirtual Private Network (Vpn)AntivirusBlackberry Enterprise ServerCustomer ExperienceProject PlanningTechnical DocumentationDisaster RecoveryWindowsSoftware DocumentationKnowledge SharingTraining

ABOUT CAROL WALKER

While I like technology, what I really like is helping people to understand how to use it…

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