Carol Lycette

About Carol Lycette

Highly adaptable people manager, results-driven with the ability to see the bigger picture and coordinate people, process and technology across matrix geographies that move ideas into action. • Experienced change agent with over 15 years of progressive people and business management proficiency. • Skilled Program and Project Manager.• Excellent track record of forward-thinking engagement strategies, the creation of dynamic teams and collaborative functions.• Utilize systems thinking and design principles to create effective organizational changes.• Culturally aware so that teams can benefit from our rich and diverse perspectives.• Listens deeply to what people are saying about their interests and development areas and then co-create challenging and professionally interesting development plans.

Experience

1. Sr Business Program Manager

   Microsoft

   Mar 2013 — Present

   Responsible for the RoB (Rhythm of the Business) focused on operations and performance health, Support Business Unit level tracking of Key Performance Indicators, remediation plans and Outcomes and Key Results across a variety of different CSS organizations including Premier, Americas Support Delivery, FastTrack, and Modern Work Global Business Operations. Leverage experience from planning and forecasting activities, capacity management, strategy development and financial systems. Connect with the right people to drive the right conversations to deliver a consistent high quality RoB experience.

Education

• University of Washington

  Bachelor of Arts, Psychology, 3.6

  1988 — 1990

• Seattle Central College

  AA, Computer Programming, 3.8

  1979 — 1981

• University of Washington

  Bachelor of Arts - BA, PSYCHOLOGY

• Seattle University

  Master of Arts (MA), Organization Systems Renewal, 3.85

  2011 — 2013

Skills

• Enterprise Software
• Program Management
• Vendor Management
• Project Management
• Strategy
• Business Intelligence
• Business Strategy
• Troubleshooting
• Microsoft Products
• Cloud Computing
• Management
• Sharepoint
• Training
• Strategic Leadership
• IT Service Management
• Change Management
• Service Delivery
• Microsoft Technologies
• Software Project Management
• Team Leadership
• Saas
• Project Planning
• Event Planning
• System Design
• Team Management
• Leadership
• Professional Services
• Cross-Functional Team Leadership