Caroline Wood
Charter and Planning Executive - Ba Cityflyer & Ba Euroflyer @BA Cityflyer
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WORK HISTORY
Charter and Planning Executive - Ba Cityflyer & Ba Euroflyer @BA Cityflyer
EDUCATION
South Cheshire College, Crewe
3 'A' Levels
University of the West of England
Higher National Diploma in Business and Finance (Travel and Tourism)
The Open University
Professional Diploma in Management / Professional Certificate in Management
SKILLS
ABOUT CAROLINE WOOD
An experienced senior executive with an avid interest in the travel/aviation industry. Experience and areas of expertise are predominantly business development, commercial contract negotiation, senior relationship management, customer service and leadership of high performing teams.A professional, conscientious, self-motivated individual with excellent commercial acumen and strong negotiation, influencing, communication and presentation skills. A ‘Completer-Finisher’ with an eye for detail and the drive, determination and ability to work under pressure in a fast-paced environment using own initiative. Tenacious, well organised and able to prioritise accordingly. Experience encompasses airlines (in-flight retail/catering), airports, leisure and business travel in the long-haul, VIP/luxury, mass and sports markets with a proven ability to lead, coach, develop, train and motivate high performing teams. KEY AREAS OF EXPERTISEBoard Level Negotiation of commercial, supplier and customer legal contracts (e.g. key/multiple accounts, airlines, managed services, ground handlers, hotels)Operational Excellence - Extensive experience of providing first class operational delivery and high levels of customer service and satisfaction Senior Account & Relationship Management – Maximises return on investment by working closely with key partners to identify and analyse strategic commercial opportunities whilst mitigating risk. Excellent relationship management and interpersonal skills with a strong reputation for a high level of account retentionBusiness Development – Proven track record of identifying opportunities and winning new business from well-established key competitors in parallel with demonstrable growth of existing business Stakeholder Management – Creates positive relationships with internal and external executive stakeholders through effective engagement, influencing skills and appropriate management of expectations and agreed objectivesE-mail: C••••••••@gmail.com
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