Caroline N. Conner

About Caroline N. Conner

My \"WHY\" is to strategically create experiences so that people have positive and…

Experience

1. Director of Corporate Culture

   Homeowners Financial Group USA, LLC

   Aug 2006 — Present · Phoenix, AZ, US

   Direct a team of employees, providing overall human resources and marketing strategy to drive business growth, enhance company image and shape an award-winning cultureDeveloped, nurtured and promoted an unparalleled company culture; consistently recognized as one of the Best Places to Work; FORTUNE, Great Place to Work Institute, Phoenix Business Journal, Arizona Republic, and AZ Business MagazineOriginated Culture Committees, a successful companywide culture ambassador programDevelop effective and systematic processes, communications, events, and training opportunities to engage employees and maintain a fun and productive cultureDesign and lead long-term communication plans and Human Resources change management strategies including technology applications, benefits, performance management, compensation, talent acquisition, and leadership developmentBuild trusting relationships with executive team, managers and associates; guide leaders and offer advice that fosters a high performing and highly engaged organizationImplement human resources policies to cultivate a structured and positive workplace; demonstrating tact and diplomacy, while ensuring compliance with employment lawsOversee all aspects of marketing activities; acts as the company’s cultural ambassador managing internal and external branding, public relations and community outreachPlans 400+ attendee events to support team collaboration and celebrations of initiatives achieved; events include the annual State of the Union and the President’s Club trip, as well as charity events, holiday parties, and team outingsOriginated HR tools including Employee Handbook, Employee Newsletter, and Review Process, as well Offer Letter, Separation Agreements, and Compensation AgreementsCreated Brand Guidelines and Awards Criteria; applied for and wrote award applicationsSpearheaded programs that enhanced employee engagement and retention; referral programs, employee awards, as well as tenure and peer recognition

Education

• British Columbia Institute of Technology / BCIT

  Marketing Management Communications

Skills

• Mortgage Banking
• Brand Management
• HR Project Management
• Banking
• Refinance
• Culture Creation
• Employee Engagement
• Fha
• Human Resources
• Customer Satisfaction
• Strategic HR
• Management
• Residential Mortgages
• Employee Relations
• Marketing
• Mortgage Lending
• Leadership
• HR Policies
• Credit