Caroline Wang
Director, IT Technical Operations @First West Credit Union
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WORK HISTORY
Director, IT Technical Operations @First West Credit Union
Leading IT Technical Operations with a focus on reliability, scalability, and service excellence. Overseeing core banking, APIs, enterprise apps, and support functions while driving DevOps practices, streamlined processes, and resilient systems that enable the business to thrive.
EDUCATION
The University of British Columbia
Bachelor's Degree
ABOUT CAROLINE WANG
Technology leader with experience across public sector, retail tech, and now financial services. Currently Director, IT Technical Operations at First West Credit Union, I focus on enterprise system reliability, service delivery, and operational excellence. Previously at lululemon, I led multiple global tech portfolios, and earlier in the public sector I drove major IT operations initiatives including enterprise rollouts and RFPs. Known for a people-first leadership style, cross-functional collaboration, and building resilient, high-performing teams.
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