Caroline Pham

About Caroline Pham

With over 12 years of program and project management experience, I am a Scrum Master Certified professional who excels at cross-functional coordination, risk management, and process improvement. I am currently a Program Manager at Nexstar Media Group, the largest TV station operator in the US, where I manage two portfolios annually, Video and OTT/CTV/FAST products, by developing and delivering software roadmap projects, tracking progress, and increasing video metrics by 45%.I have successfully launched two new products, Newsnation OTT app and TheHill FAST channel, across multiple platforms within one year of employment, increasing viewership to 100K. I also participate in defining strategic program and budgetary planning and recommend resource bandwidth. I am passionate about delivering high-quality products and services that meet the needs and expectations of our customers and stakeholders. I am always eager to learn new skills and technologies and to collaborate with other professionals in the media industry.

Experience

1. Program Manager

   Nexstar Media Group, Inc.

   Jul 2021 — Present · Los Angeles, CA, US

   Manage 2 portfolios annually, Video and OTT/CTV/FAST products, by developing and delivering software roadmap projects, tracking progress, and increasing video metrics by 45%. Launch 2 new products, Newsnation OTT app and TheHill FAST channel, across multiple platforms within 1 year of employment (Roku, SamsungTV, FireTV, AndroidTV, AppleTV, Roku Channel, LocalNow), increasing viewership to 100K. Participate in defining strategic program and budgetary planning and recommend resource bandwidth. Direct and manage cross-team dependencies to ensure project delivery on a timely manner. Counsel and train Senior and Junior Project Managers

Education

• Virginia Polytechnic Institute & State University Virginia

  BA, International Relations

• San Diego State University

  M.A., Political Science & Asian Studies

• Avignon Université

  Certificate, Language

  1986 — 1986

Skills

• Cross-Functional Team Leadership
• E-Commerce
• Strategy
• Vendor Management
• Product Management
• Program Management
• Project Management
• Management
• Leadership
• Online Advertising
• Quality Assurance
• Project Planning
• Business Process
• Software Development
• Scrum
• Agile Methodologies
• Mobile Devices
• Customer Service
• Digital Marketing
• User Experience
• Social Media
• Digital Strategy
• Web Analytics
• Digital Media
• Agile Project Management
• Process Improvement
• Marketing