Caroline K.
Analyste Planification Des Effectifs @belairdirect
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WORK HISTORY
Analyste Planification Des Effectifs @belairdirect
Montreal, QC, CA
S\'assurer que les objectifs de niveau de service sont atteints sur une base quotidienne, hebdomadaire et mensuelle-Observer en temps réel les appels entrants et sortants et ajuster les horaires en fonction des besoins-Rencontrer nos cibles de niveau de service-Surveiller le niveau de service en temps réel-Optimiser les horaires de travail afin d\'atteindre nos objectifs de croissance, de qualité de service et nos objectifs financiers-Résultats réels et rapports-Bâtir les rapports nécessaires au suivi quotidien des opérations afin d’obtenir une rétroaction rapide-Générer des rapports dans les délais prévus et en garantir l\'intégrité des données-Analyser les prédictions journalières (TMT, appels et transactions reçus), analyser et ajuster les tendances des dernières semaines-Analyser les pistes de coaching aux gestionnaires-Gérer des modifications aux horaires-Surveiller et contrôler la boîte de réception de courriels de la planification d’effectifs-Gérer l\'approbation proactive et le refus d\'activités. Soutien de première ligne pour les utilisateurs de la station web.
EDUCATION
CEGEP - John Abbott College
College Degree, Commerce
ABOUT CAROLINE K.
A dream written down becomes a goal’. – Yes! I truly believe this, and I live by it every day. I consider myself lucky to have found my true life passion, and this motto has certainly contributed to my journey. WHAT WORDS BEST DESCRIBE ME? Genuine Passionate Leader Positive influencer Coach WHAT DRIVES ME? Relationship building Continuous learning & education Result-driven sales MY PASSION? Health & fitness Customer service Objective-driven fitness plan development My name is Caroline. Pleased to meet you! My educational background began in the field of commerce, from which I naturally grew towards the banking industry. Over a 12 year period, I applied my service expertise and sharp financial knowledge to benefit my clients all the while achieving sales growth and KPI objectives. In parallel to growing into new leadership and internal coaching roles, I experienced a gradual transformation in my personal life. Turning a discomfort into an objective, I undertook a journey of change and discovered a passion for Health & Fitness along the way. Through hard work and dedication blossomed outstanding results in terms of lifestyle, body and self-confidence. Today, my goal is simple, yet clear: Use my experience to lead and teach others through the same journey. Drive & encourage a healthy an active lifestyle Apply my transferable skills portfolio to the benefit of my clients Let’s connect!
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