Caroline Irby
Senior Customer Success Manager @UserGems 💎
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WORK HISTORY
Senior Customer Success Manager @UserGems 💎
UserGems helps revenue teams turn job changes into pipeline — and I help make sure our customers actually do it.As a Senior CSM, I work with some of the fastest-growing GTM teams to turn signals into strategy. That means not just managing accounts, but acting as a thought partner on outbound plays, campaign strategy, and how to get real ROI from AI and automation.Day-to-day, that looks like: • Leading strategy across onboarding, adoption, and renewal • Helping customers build high-converting campaigns • Getting hands-on with their data, tools, and team structure to unlock value fast • Acting as the voice of the customer across Product, Sales, and Marketing • Making sure our customers don’t just renew — they expandUserGems is the rare tool that revenue teams actually use — and I’m here to make sure it becomes indispensable.
EDUCATION
Georgia State University
Bachelor’s Degree, Sociology
SKILLS
ABOUT CAROLINE IRBY
SaaS Sales turned SaaS Customer Success Manager Ensuring my customer\'s goals are…
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