Caroline Cornutt
Senior Client Success Manager at SAP Concur
- Role
- Senior Client Success Manager - Premier Accounts at Sap Concur
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Client Success Manager - Premier Accounts
Jul 2017 — Present · Bellevue, WA, US
Identify the best ways for clients to manage their travel, expense, and invoicing challenges, while ensuring they are maximizing their Concur solutions.This includes:• Helping customers achieve success with the Concur solutions that they have in place• Working with an extended team to address the current state and present best practices in order to resolve customer issues • Driving customer retention and satisfaction with Concur• Identifying opportunities for customers to continue to automate and improve their travel, expense, and invoice management processes• Development and maintenance of platform knowledge of the Concur Service options and sharing that knowledge with customers • Maintain complete, consistent, and quality activity & contact records• Identify and prioritize client issues/concerns and coordinate with appropriate internal departments to provide response and/or solutions
Education
Seattle Pacific University
Bachelor of Arts in Business Administration, Marketing
2006 — 2010
Skills
- SEO
- Sem
- Conversion Optimization
- Cpl
- Crm
- Ppc
- Affiliate Management
- Social Media Marketing
- Affiliate Marketing
- Performance Based Marketing
- Email Marketing
- Display Advertising
- Online Advertising
- Online Lead Generation
- Landing Page Optimization
- Content Marketing
- Lead Generation
- Mobile Marketing
- Customer Acquisition
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