Caroline Bailey
Senior i t Project Manager @Stonewater
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WORK HISTORY
Senior i t Project Manager @Stonewater
Responsible for the day-to-day management of projects within the Innovation & People department. Projects included office moves and rollout of a Lone Worker health & safety device. VRA (Video Remote Assist) 6-month pilot for the CSC (Customer Support Centre) and Virtual Surveyor team. Implementation of ActiveH housing management system API into Webex Contact Centre.Responsible for interim programme management of migration to new Salesforce CRM.
SKILLS
ABOUT CAROLINE BAILEY
PERSONAL PROFILEA Senior Project Manager with a strong background in leading the delivery of enterprise IT solutions for global corporations. Well-versed in successfully managing critical global IT infrastructure / transformation projects with multi-million pound budgets and establishing governance frameworks for solution delivery within scope, quality, budgetary and time constraints.EXPERTISEProject Management: Leading major IT projects through full lifecycles in accordance with industry standards and best practices.Change Management: Strong champion of implementing / embedding change and transformation, providing analysis of fault lines and re-engineering resources, processes and systems to improve efficiency levels.Agile Practices: Skilled in implementing Agile working practices and protecting project teams from outside distractions, impediments or conflicts to maintain a focus on project timelines.People Leadership: The ability to attract, select, motivate and empower high calibre people and set challenging KPIs whilst supporting on-shore / off-shore team members to drive projects successfully and deliver appropriate solutions.Stakeholder Engagement: Engaging effectively with stakeholders up to Executive level, winning trust on transparency and fostering confidence at all levels to enhance mutual business focus and achieve shared goals.HIGHLIGHTS Successfully migrated corporate booking tools from primary and secondary Disaster Recovery (DR) hosted UK data centres to Azure Cloud – achieved OPEX savings of c. £90k per annum, and CAPEX savings of c. £20k. Transitioned corporate mobile phone users to a new vendor which provided better value and mobile services through improved tariffs, customer service and network reliability –achieved c. £500k in savings. Integrated and aligned 2 newly acquired UK companies to Enterprise Holdings including all IT infrastructure within expected time and budgetary constraints.
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