Caroline Small

About Caroline Small

Outgoing, results-driven professional who thrives in fast-paced, growth-focused environments. I’m energized by clear goals, measurable outcomes, and building strong relationships that drive long-term success.I lead with a people-first mindset while staying focused on strategy and execution. Known for adaptability, organization, and creative problem-solving, I enjoy motivating teams and turning challenges into results.During my time away from a traditional office role, I strengthened transferable skills including time management, empathy, and accountability — reinforcing my ability to stay focused, resilient, and committed to helping others succeed.

Experience

1. Client Service Associate

   Plum Pointe Wealth Management

   Apr 2026 — Present · Providence, RI, US

   Ensures that client accounts are established and maintained accurately, service requests are handled promptly, and communications reflect the firm’s high standards.* Serve as a day-to-day contact for client service requests. Coordinate and prepare materials for client meetings (performance reports, planning documents, agendas).* Assist in onboarding new clients and deliver a smooth transition experience. Prepare and process account opening documentation (taxable, IRA, trust, 529, etc.).* Coordinate transfers (ACATs), beneficiary updates, RMD requests, money movement, and other client administrative requests.* Ensure documentation meets regulatory standards and internal compliance policies Assist with audit preparation and periodic client data reviews.* Support privacy, cybersecurity, and data integrity standards. Identify process improvements to enhance efficiency and client satisfaction.* Identify process improvements to enhance efficiency and client satisfaction.

Education

• Regent's American College London

  Study Abroad

  2011 — 2011