Caroline Stevenson
Sr. Director of Customer Experience Operations, 8am
- Role
- Sr Director, Customer Experience Operations at 8am
- Location
- Waco, TX, US
- LinkedIn followers
- 500 followers
About Caroline Stevenson
I’m an operations leader who enjoys turning big ideas into clear, scalable ways of working.Over the course of my career, I’ve worked across customer experience, marketing, and business operations, helping teams connect strategy to execution. I’m drawn to complex environments where alignment, structure, and the right operating model can unlock better outcomes for both the business and its customers.My work has focused on building and scaling functions that support the end-to-end customer journey, from analytics and planning to process design, technology, and cross-functional coordination. I care deeply about helping teams operate with clarity, make better decisions with data, and focus their energy on what matters most for customers.Today I lead Customer Experience Operations, partnering across Customer Operations, Sales, Marketing, Product, and Finance to strengthen how we support customers and scale the impact of our teams.I’m especially motivated by building strong teams, solving complex organizational challenges, and creating the operational foundations that help companies grow.
Experience
Sr Director, Customer Experience Operations
Mar 2026 — Present
Lead Customer Experience Operations within Business Operations, driving operational strategy and execution across the end-to-end post-sale customer lifecycle.Partnering with leaders across Customer Operations, Sales, Marketing, Product, and Finance to align customer strategy, operational rigor, and performance.Responsible for building scalable operating models, governance, and cross-functional programs that enable teams to deliver exceptional customer outcomes while supporting durable company growth.Build and lead high-performing operations team focused on translating strategy into execution and scaling operational excellence across the customer experience organization.
Education
Baylor University
Bachelor of Science (BS)
2008 — 2012
Louisiana College
Master's degree, Education
2012 — 2014
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