Caroline On Wilson
✨ Director of CX @ Carpe | 👩💻 Leading End-to-End Journeys Across Support, Ops & High-Touch Sales🧡 Shaping Strategy & Community at Every Customer Touchpoint
- Role
- Director of Customer Experience at Carpe
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Caroline On Wilson
Customer Experience Director leading global teams and shaping strategies that strengthen retention, loyalty and trust. I manage large, high-volume operations while also building the systems and processes that make customer journeys seamless, sustainable and scalable.I’ve led CX transformations across CPG, e-commerce and wellness, from migrating entire teams onto new platforms to designing review, refund and retention flows that boost satisfaction and credibility.Customer experience deepens relationships that inspire connection and long-term brand engagement.
Experience
Director of Customer Experience
Jun 2025 — Present · Durham, NC, US
Education
Speos Photo Video CGI School
Répertoire national des certifications professionnelles, Documentary Photography, Business
2018 — 2019
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