Caroline Oglesby

About Caroline Oglesby

Highly experienced Operations and Sales Leader with a proven track record of success in driving revenue and profitability through business strategy development, product innovation, process improvement and people development. Achieves optimal operational efficiency and Sales by aligning human capital resources to achieve organizational objectives while maintaining high levels of Customer Service and employee engagement in a luxury and professional environment. Sales driven with a passion of growing individuals to become the best versions of themselves, focusing in discovering each persons talent and what drives/motivates you as an individual.

Experience

1. Store Manager

   Tiffany & Co.

   Mar 2022 — Present · Orlando, FL, US

   The Team Manager supports the Director in leading, developing and supporting the sales,operations and security team members to meet and/or exceed sales target and elevate theTiffany store experience. Assume oversight for the store when the Director is notpresent. As a Team/Store Manager I am dynamic, attentive and inspiring leader who builds relationships with internal and external clients; I am someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. I support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the store experience. I deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and voice of the client. I manage and motivate the team to consistently achieve or exceed store sales target.Drive client development activities among individual team members to cultivate new andexisting clients.I demonstrate sales leadership by playing an active role on the sales floor and managing clientrelationships personally.I execute in all things with a client-centric approach. Demonstrate passion and deliver special moments to clients at every touchpoint. I lead, model and coach based on client feedback and elevate the client experience. I provide management presence on the sales floor, coaching the team and ensuring client experience expectations are being delivered at all times.I optimize hospitality and store amenities to create unique experiences.I champion operations efficiency and effectiveness. I challenge the standards to seek continuousimprovement. I ensure exceptional operational support to drive sales and service.I manage efficient back of house and ensure consistency with established operationalprocedures. Identify and execute efficiencies and best practices. I ensure compliance with all internal control procedures.