Caroline Oden

About Caroline Oden

With over ten years of experience in the technology and software industry, I am passionate about delivering innovative and customized solutions that address the complex and dynamic challenges of retail and consumer goods organizations. As an Enterprise Business Applications Solution Specialist at Microsoft, I specialize in Enterprise Resource Planning, Customer Relationship Management and Low Code development for Retail and Consumer Goods organizations to help our customers create applications, workflows, and data integrations that meet the specific needs of their unique organizations. I am motivated by Microsoft\'s mission to empower every person and organization on the planet to achieve more, and I strive to bring diverse perspectives and experiences to the team, as well as to foster a culture of collaboration, learning, and growth.I am a graduate member of the Digital Excellence Academy of Leaders (DEAL), a selective, peer-nominated group of professionals that are looking to grow within Microsoft. I was awarded the Growth Mindset Award FY23 Q3 which is for individuals who Demonstrate ability to deliver exceptional impact and results by framing challenges as opportunities for growth and persisting through adversity. Award winners drive innovation, take risks, and courageously create ideas that people love, drawing from new sources of information, while leveraging and building on the work of others. Most recently, I was named as a winner of Microsoft\'s \"Unlock Potential Award\" which is awarded to individuals who exemplify strong performance and are actively unlocking collective potential as a team.

Experience

1. Enterprise Ai Business Process Solutions Specialist Healthcare

   Microsoft

   Sep 2025 — Present · Dallas, TX, US

   As an Enterprise AI Business Process Solutions Specialist for Healthcare Payers and Providers, I help organizations reimagine clinical and administrative processes using Microsoft’s full technology stack, including Dynamics 365, Power Platform, and Microsoft Copilot. I partner with health systems and payers to streamline care delivery, optimize claims and revenue cycle operations, and enhance data visibility across the enterprise.By integrating AI and low-code solutions, we enable teams to reduce manual documentation, improve interoperability with EHR and core claims systems, and automate compliance-sensitive workflows. This empowers clinicians, administrators, and care managers to make faster, evidence-based decisions, reduce administrative burden, and deliver more connected patient and member experiences. The outcome is improved quality of care, stronger member engagement, and greater financial sustainability in a rapidly evolving healthcare landscape.

Education

• Texas Tech University - Rawls College of Business

  Bachelor of Business Administration in Management, Bachelor of Business Administration in Marketing

  2011 — 2015