Caroline Wilson

About Caroline Wilson

I am a Program Manager at Wharton Executive Education, where I lead the strategic…

Experience

1. Program Manager

   Wharton Executive Education

   Sep 2022 — Present · Philadelphia, PA, US

   Collaborate with Program Directors to ensure that all program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely• Maintain ownership of entire faculty scheduling process for a large portfolio of programs. Manage faculty relationships relative to program delivery, support follow up efforts as determined by program directors as well as new program design development• Monitor measurements of quality for all facets of the delivery process for programs (i.e. participant program evaluations and faculty feedback, facility and dining service comments). Monitor sessions to ensure that the customer is satisfied and appropriate content is being delivered. Discuss, respond to and monitor logistical, content and service requests made by clients including responding to client inquiries• Maintain ownership of client relationships related to all aspects of program delivery, scheduling and special events. Work closely with corporate sponsors of all programs. Serve as primary contact for clients and program faculty. Serve as liaison between clients and faculty. Communicate program content to clients on behalf of faculty where appropriate• Responsible for the implementation and management of needs assessment process, observable outcomes, and follow-up for all programs in portfolio• Monitor program finances related to all client billing. Organize and compile all financial and budgetary information• Assures accommodations for all Executive Education programs. Master knowledge of all allocated program delivery space; anticipate and troubleshoot challenges• Review all logistical information recorded in Amadeus or appropriate space management system (space allocation, spreadsheet of events and BEOs) before weekly delivery meetings to confirm information and identify potential problems• Work with the Academic Director and Program Director to give appropriate feedback to faculty and suggest changes in future programs

Education

• University of Pennsylvania

  Certificate, Organizational Culture and Collaboration

• University of the Arts

  Bachelors of Fine Arts, Photography

  2017

Skills

• Editing
• Photography
• Microsoft Office
• Sales
• Advertising
• Adobe Creative Suite
• Customer Service
• Marketing
• Mac
• Portrait Photography
• Public Speaking
• Photoshop
• Event Planning
• Digital Photography
• Graphic Design
• Art
• Facebook
• Retail
• Adobe Photoshop
• Lightroom
• Management
• Social Networking
• Leadership
• Microsoft Excel
• Powerpoint
• Indesign
• Event Management
• Microsoft Word
• Social Media