Caroline J.
Senior Business Analyst @Cumberland Building Society
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WORK HISTORY
Senior Business Analyst @Cumberland Building Society
Carlisle, GB
Cumberland Building Society Transformation Programme Customer Business and Delivery Team - Lead BA for the Digital Workstream
EDUCATION
Pitman Training Group
Diploma in Maintaining P.A.Y.E records
QA Training
BCS International Diploma in Business Analysis
ABOUT CAROLINE J.
Personal StatementI’m a highly motivated, confident and conscientious professional with a wealth of Business, Digital Analysis and Project Management experience. With demonstrable evidence of driving projects using Waterfall, Agile and Scrum project methodologies and the ability to think strategically as well as focus on individual tasks.I’m passionate about my role and I’ve’ve been confidently leading projects including several major releases for two of the largest global financial organisations for 15+ years. Leading by example I take each project as an opportunity to champion the customer experience delivering a best in class ‘to be’ process, driving maximum efficiency and reducing waste. My ability to build trusting relationships allows me to create a wide network of contacts helping to drive change through the project life cycle.Highlights. Product Owner/Lead Analyst supporting business and Mobile strategies to implement iterative change. Stakeholder Management, building effective networks and confidently dealing with senior management. Product Owners, IT teams, Risk stewards such as Fraud, Legal and Compliance. Delivering superior service and experience working in Global teams, within a multi country matrix environment. Debit and Credit card knowledge. Retail and Commercial banking experience. Financial, Regulatory Digital/Business Analyst, Project/Implementation manager and full project life-cycle experience. Extensive experience working in Agile development environment and competent using Confluence, Jira. Visio and Powerpoint. Producing clear and high quality Business requirements documentation (BRD). BCS ISEB Diploma in Business Analysis fully qualified
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