Caroline J.
Senior Customer Success Manager, Enterprise @Workleap
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WORK HISTORY
Senior Customer Success Manager, Enterprise @Workleap
Vancouver, BC, CA
EDUCATION
AFPA
Guy Degrenne co-operative education program – Sales diploma, Retailing and Retail Operations
Université Paris Cité
Psychology
UBC Sauder School of Business
Diploma, Marketing/Marketing Management, General, Sales Management
ABOUT CAROLINE J.
Passionate about the intersection of technology and client success, I bring a creative and strategic approach to my role as a Client Success Manager. With a multilingual fluency in both French and English, I thrive on building strong relationships and driving positive outcomes across diverse cultural landscapes. With over 6 years of experience in the tech industry, I have successfully driven revenue growth and prevented churn by implementing proactive strategies and delivering thoughtful customer experiences. My dedication lies in understanding unique challenges and crafting tailored solutions that surpass expectations, ensuring seamless communication and success at a global Areas of Expertise: Key Account Management Consultative Selling Staff Management & Training Cultivating Exceptional Client Relationships Driving Revenue Growth Strategic & Tactical Planning Customer Education / Retention Collaborating with Multi-Disciplinary Teams Bilingual (English & French)
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