Caroline Hobson
Product Manager @Yorkshire Water
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WORK HISTORY
Product Manager @Yorkshire Water
Product manager for the CX Ops squad, focussed on billing transformation across online accounts. Including Smart Metering as YW give customers real insight into their own usage and empower them to make changes if required. Also improving the customers journeys from sign up for an online account and beyond
ABOUT CAROLINE HOBSON
Digital Product manager with extensive experience in the development of digital products and services that drive revenue, adoption and customer satisfaction. Experienced in defining digital strategies and roadmaps that support the wider business objectives, vision and goals, while ensuring the customer needs are always at the heart of decision making. Skilled in product roadmap development, maintenance and data analysis. Detail oriented team player with strong communication and organisational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy. Calm, composed and positive under pressure. Driven by my own personal values of empathy, trust and positivity.
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