Caroline Gundu
Programme Manager Transformation & Mhhs @United Gas & Power
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WORK HISTORY
Programme Manager Transformation & Mhhs @United Gas & Power
GB
Leading complex regulatory and technology transformation initiatives within a regulated energy environment, with accountability spanning programme delivery, strategic vendor management, commercial oversight, operational readiness, and executive stakeholder engagement.Key responsibilities and achievements:• Leading delivery of the Market-wide Half-Hourly Settlement (MHHS) Programme, driving organisational readiness across technology, operations, governance, and regulatory change.• Overseeing complex technology delivery initiatives, including smart metering adapter upgrade and implementation activities supporting future operational capability.• Managing strategic vendor relationships and third-party delivery partners, including governance, commercials, contract reviews, service agreements, delivery performance, and risk management.• Leading the relationship oversight and delivery coordination of key strategic platforms including Gorilla, ensuring alignment between business priorities, operational needs, and technology outcomes.• Driving cross-functional collaboration across technology, operations, commercial, regulatory, and supplier teams to support successful transformation delivery.• Providing programme reporting, risks, dependencies, and strategic updates to Senior Leadership Team (SLT), supporting executive decision-making and organisational readiness.• Leading programme governance, delivery planning, RAID management, implementation coordination, and stakeholder engagement across complex transformation initiatives.• Supporting business and operational change in response to evolving regulatory and market requirements.
EDUCATION
St Peter's Sixth Form School
Biology, Chemistry, Psychology and Philosophy of Religion and Ethics
Kingston University
BSc with Honours in Applied Economics and Human Geography, Economics
SKILLS
ABOUT CAROLINE GUNDU
Senior business and transformation professional with 10+ years’ experience across the UK power and utilities sector, spanning energy retail supply, governance, technology delivery, and business consulting.Experienced in leading complex regulatory, operational, and technology transformation programmes within highly regulated environments, with expertise in operational readiness, systems integration, implementation delivery, business change, governance, and strategic vendor management.Currently Programme Manager for the Market-wide Half-Hourly Settlement (MHHS) Programme at United Gas & Power, leading strategic regulatory and technology change, including programme delivery, technology implementation, vendor oversight, commercial management, and executive stakeholder engagement.Specialist areas include Market-wide Half-Hourly Settlement (MHHS), electricity settlement, metering data, smart metering, regulatory change, and energy code governance, with working knowledge of the Retail Energy Code (REC), Smart Energy Code (SEC), and Balancing and Settlement Code (BSC).Passionate about developing future leaders, supporting professional growth, and championing greater diversity and inclusion across the workplace and wider industry.
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