Caroline Gross
Team Lead, Client Success at ADP
- Role
- Team Lead, Client Success at ADP
- Location
- Wayne, NJ, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Caroline Gross
Relationship Management, Account Management, Strategic Human Capital Management, Client support and Best practice implementation, High Growth Initiative support, Creative Problem Solving, Customer service, Payroll, Benefits and HRIS Technology experience.
Experience
Team Lead, Client Success
Aug 2021 — Present
Education
Villanova University
Bachelor’s Degree
Skills
- Customer Retention
- Follow-Through Skills
- Customer Service
- Customer Satisfaction
- Training
- 401k
- Critical Thinking
- Negotiation
- Strategic Communications
- Problem Solving
- Team Building
- Employee Benefits
- Employee Training
- Client Liaison
- Customer Follow-Up
- Presentation Skills
- Strategic Planning
- Project Management
- Client Relations
- Collaborative Problem Solving
- Technical Support
- Mentoring
- Troubleshooting
- Human Resources
- Interpersonal Skills
- Deadline Oriented
- Communication
- Time Management
- Public Speaking
- Payroll
- Leadership Development
- Adp Payroll
- Hris
- Multi-Task & Handle High-Volume Workloads
- Voluntary Employee Benefits
- Balancing Budgets
- Teamwork
- Benefits Administration
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