Caroline Lovett
Global Head of People Advisory @BSI
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WORK HISTORY
Global Head of People Advisory @BSI
ABOUT CAROLINE LOVETT
With over 15 years’ experience working in a shared Service Centre environment for Global Market Leaders. A highly self-motivated individual with a proven track record of strong people management; exceptional organisational skills; an ability to work well under pressure and to tight deadlines and experience in transformation. Strong leadership combined with personal qualities of being honest, reliable and sensitivity towards others, results in a highly skilled people and project manager. Experience in HR Transformation using Prince 2 and Lean Six Sigma. • Introduced cross training across service delivery to ensure full utilisation of team and reduced headcount, using LEAN and Six Sigma methodologies. • Successfully implemented and managed cross function working of HR shared Service Centre over dual sites. • Experienced in outsourced shared service delivery. • Worked within key HR Transformation team to implement new HR systems platform. • Experienced in HR data systems, Peoplesoft, Chorus, SAP, remedy and Service Cloud. • Managed HR projects including new bids and cylindrical projects. Specialties: continuous improvement, contract management, customer relations, customer satisfaction, customer delivery, disaster recovery planning, employment law, information security, management, meeting facilitation, performance management, process engineering, quality, risk management, Sarbanes Oxley, achieving targets, SLA/KPI\'s, strategic planning, HR policy knowledge.
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