Caroline D.

About Caroline D.

Sales & Customer Service Support Assistant at Naturescape | U.S. Army Veteran with experience in accounting, office management, HR, and customer relations. Known for strong leadership, financial operations expertise, and a passion for improving processes and delivering excellent service.

Experience

1. Corporate Sales & Administrative Support Assistant

   Naturescape

   Oct 2024 — Present

   Provide customer service and administrative support to 40+ branches across the Midwest and South, ensuring a consistent and positive customer experience.• Manage high-volume inbound and outbound communications (phone, email, and online chat), resolving inquiries with professionalism and care.• Verify and update customer information weekly to maintain data accuracy and compliance within company systems.• Process payments, prepare and reconcile daily reports, and complete periodic deposits to Chase Bank.• Support sales initiatives by contacting current and prospective customers to renew or expand services, contributing to overall branch growth.• Generate and mail customer letters, statements, and service updates to ensure clear communication and retention.• Collaborate closely with department managers and field teams to streamline operations and resolve service or billing concerns.• Maintain organized records, assist with seasonal outreach campaigns, and uphold company standards of quality and integrity.

Education

• Columbia Southern University

  Bachelor of Business Administration - BBA