Caroline Burkett
Customer Experience Team Leader @CMA CGM
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WORK HISTORY
Customer Experience Team Leader @CMA CGM
Liverpool, GB
SKILLS
ABOUT CAROLINE BURKETT
At CMA CGM, my role as Customer Experience Team Leader encapsulates a commitment to leadership and customer engagement excellence. Leveraging skills honed over more than half a decade in customer care, my focus is on leading a team dedicated to resolving complex issues and enhancing the overall customer experience. We collaborate closely with internal stakeholders to streamline customer-friendly processes, ensuring every interaction adds value.Previously, as an Import Customer Care Senior Advisor, I cultivated a deep expertise in sales processes and customer service strategies. My dedication to leadership development and driving customer satisfaction has been a cornerstone of my professional journey. With a track record of success in prior roles at Aldi UK and Thomas Cook, my experience has been marked by a continuous pursuit of learning and development, including a Customer Specialist Apprenticeship.
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