Caroline Bouzanquet
Consulting, Managed Services
- Role
- Consulting Director at Cloud Software Group
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Caroline Bouzanquet
A multi-lingual, results-oriented executive with an innovative mindset, thriving in complex problem-solving environments. Proven track record for delivering innovative solutions through process simplification and a fact-based, data-driven approach. Excels at stabilizing, developing, and scaling complex global operations. Strong focus on both customer and employee satisfaction, fostering a win-win environment for sustainable success.
Experience
Consulting Director
Nov 2023 — Present · Fort Lauderdale, FL, US
Leading a team of 37 highly skilled technical consultants with a focus on the successful, timely delivery of strategic projects. Committed to ensuring each project results in actionable deliverables that align directly with company objectives. Dedicated to building and nurturing strong relationships, with the goal of becoming a trusted advisor to key stakeholders.Achievements- Transitioned Citrix\'s service delivery model from a paid engagement structure to strategic, project-led investments, aligning services with long-term customer value- Successfully \"sunsetted\" the Managed Services business (15 contracts /$9M ARR) through contract novation, termination or Subcontracting to 3rd party service partners within a 6 month period- Consistently achieved a 70% utilization rate across the team, driving operational efficiency and optimal resource use- Designed and implemented targeted Work Packages to align with key technology plays and accelerate product adoption- Optimized internal resource allocation by strategically leveraging service partners for long-term legacy projects, enhancing scalability and focus- Successfully negotiated and drafted outsourcing \"Priority Plus\" service contracts to support strategic delivery and cost management ($2Million Service contract over 2years)-Drove product adoption through strategic engagements aimed at stabilizing, modernizing, and expanding customer environments
Education
EHL
Bachelor of Science Degree
2001 — 2005
Skills
- Management
- Logistics
- Strategic Leadership
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