Caroline B.

About Caroline B.

Professional SummaryAccomplished Senior Client Success Manager with over five years of experience driving strategic growth within the food & beverage and consumer packaged goods (CPG) industries. Proven ability to manage and grow high-volume client portfolios (over 300 active accounts) while leading cross-functional teams and coordinating large-scale programs. Known for delivering exceptional client service, securing revenue growth (over in under four months), and optimizing operational efficiency through data-driven insights and process improvements.Highly skilled in account management, B2B communications, event coordination, and team leadership. Adept at developing long-term client relationships, facilitating category-specific buyer programs, and ensuring seamless onboarding experiences through virtual training and webinars.Education & BackgroundGraduated from John Carroll University with a B.S. in Business Administration, with a concentration in marketing and communications. Served as Promotions Director at WJCU 88.7 FM, where I built partnerships with local venues and promoted regional events. Held leadership roles in Kappa Alpha Theta and contributed to university recruitment as a Blue Streak Ambassador.Early in my career, I gained valuable experience at Entercom Cleveland in the Live Events & Experiences Department, further developing my project coordination and stakeholder management skills. My commitment to client service is also reflected in 10+ years of experience in the hospitality industry, which sharpened my interpersonal communication, adaptability, and leadership under pressure.Professional Goals & CredentialsCurrently seeking to broaden my expertise in the CPG and media industries, with a focus on brand growth, client partnerships, and integrated marketing. I am Google Ads Certified, detail-oriented, and a fast learner with a strong work ethic and a collaborative mindset. I bring a consistently positive attitude and a results-driven approach to every opportunity.

Experience

1. Account Manager

   Ecrm

   Jun 2019 — Present · Solon, OH, US

   The account manager role supervises, tracks and evaluates day-to-day activities. Our responsibilities include establishing financial status by developing and implementing systems for collecting, analyzing, and verifying financial information. We develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors, thus becoming there primary source of contact.

Education

• John Carroll University

  Marketing

  2015 — 2019

• Churchville-Chili High School

  High School

  2012 — 2015