Carolina Silcott
Bilingual Financial Services & Operations Professional | Expertise in Client Experience, CRM, Compliance & Data-Driven Digital Strategy
- Role
- Financial Service Representative at Third Coast Bank
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carolina Silcott
Bilingual financial services professional with experience spanning banking operations…
Experience
Financial Service Representative
Apr 2024 — Present · Austin, TX, US
I play a key role in supporting branch operations and delivering high-touch service to both individual and business clients. I contributed to the successful launch of a new branch, directly engaging clients to introduce and promote banking services, strengthening customer relationships from day one.I assist clients in onboarding a full suite of banking products, including checking and savings accounts, CDs, and credit cards ensuring a seamless and personalized experience throughout the process. I also help maintain operational integrity by coordinating internal audits, promoting compliance, and facilitating cross-department communication to resolve issues efficiently.My role involves regular use of CRM tools to track client interactions, manage follow-ups, and support service continuity. By combining attention to detail, bilingual communication skills, and a proactive approach, I continuously strive to enhance both team collaboration and client satisfaction in a fast-paced financial environment.
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