Carolina M. Chapa

About Carolina M. Chapa

Professional Experience and ExpertiseWith almost 25 years of experience in the information systems operations environment, I have developed a strong foundation in systems analysis and development. My background in DevOps has enabled me to work collaboratively with teams responsible for Change Management, Configuration Management, Release Management, Tools & Environments. Through this cohesive approach, I have contributed to the establishment of robust and well-structured ITIL processes within several organizations.Release Management ResponsibilitiesIn this role, I coordinate efforts among teams across multiple sites to ensure consistent communication and alignment during the release process. I lead Release Readiness, Milestone, and Business Go/No-Go reviews, providing clear guidance to keep stakeholders informed and prepared. My approach centers on transparent communication and timely updates, enabling sound decisions throughout releases.I manage structured release schedules and collaborate with partners and vendors to achieve successful outcomes. Continuous improvement guides my enhancements to release processes for better reliability and agility. I oversee Go-Live activities, execute deployment plans, and work with QA to ensure thorough testing and software stability. I gather feedback from technical and business teams to refine release strategies and meet organizational goals. As a Change Advisory Board member, I share insights on release scope and risks, promote proactive problem-solving, and manage documentation in our release repository to keep all stakeholders engaged and informed.True Barrier to Improvement: Resistance to ChangeCompanies need to understand that real improvement starts with changing culture. You can bring in new ITIL technologies and stronger governance, but if the culture doesn’t shift, the processes won’t truly improve. Leadership must set the tone and encourage teams to adapt and follow the new way of doing things—otherwise, the change won’t work.What’s tough is when new hires come in with fresh ideas and try to add structure, but they encounter resistance from teams who don’t want to change. That mindset holds the whole company back, even when the changes are clearly for the better. Cultivating a culture where continuous learning and positive change are actively encouraged by everyone, rather than passively resisted, is paramount for future success.

Experience

1. Enterprise IT Change Release Manager

   The Judge Group

   Jul 2025 — Present · US

   Design, implement, and manage enterprise-wide change and release management frameworks aligned with ITIL and regulatory standards.Lead the planning, coordination, and execution of changes across development, test, and production environments.Establish and enforce governance processes to ensure traceability, auditability, and compliance with industry regulations.Serve as the primary liaison between development, QA, operations, and business stakeholders to ensure seamless transitions and minimal risk.Facilitate Change Advisory Board (CAB) meetings, ensuring all changes are properly assessed, approved, and communicated.Maintain a centralized change calendar and release schedule, ensuring visibility and coordination across all impacted teams.Monitor and report on change success rates, incident trends, and continuous improvement opportunities.Support audit and compliance activities by maintaining accurate documentation and evidence of change controls.

Skills

• Sql
• Microsoft Project
• Visio
• Microsoft Access
• Software Development Life Cycle (Sdlc)
• Business Process
• IT Management
• Requirements Analysis
• Project Management
• Vendor Management
• Program Management
• Business Analysis
• Sharepoint
• Software Project Management
• Itil
• Troubleshooting
• IT Strategy
• Software Documentation
• Sdlc
• Change Management
• Cmmi
• Pmo
• Pmp
• Leadership
• Access
• Business Intelligence
• Ms Project
• Enterprise Architecture
• Agile Methodologies
• Management
• Team Building
• Requirements Gathering
• Lotus Notes
• Integration
• Project Portfolio Management
• Project Planning
• Disaster Recovery
• Systems Analysis
• Governance
• Business Process Improvement