Carolina Vidal Caggiano
SMB Client Services Support at TikTok
- Role
- Smb Client Services at TikTok
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carolina Vidal Caggiano
Hi, my name is Carolina! As the SMB Client Services Support at TikTok with over 8 years of diverse experience in customer service, brand promotion, and digital marketing, I bring a unique blend of creativity, drive, and a results-oriented mindset. My journey through various roles has honed my ability to adapt to dynamic environments and connect with people from all walks of life. As an SMB Client Services at TikTok, I support and guide SMBs on leveraging TikTok\'s platform and tools to grow their brand awareness, engagement, and revenue. I am always eager to learn new skills, explore new challenges, and contribute to TikTok\'s mission of inspiring creativity and bringing joy. Before joining TikTok, I was a Guest Services Manager at Universal Orlando Resort, managing a team of guest service representatives. I also managed a Customer Service Partner Specialist at Booking.com, where I resolved low to high-complexity queries from accommodation partners and guests. Also, as a Brand Ambassador, I represented and promoted significant sporting events, including the Super Bowl and F1. These experiences have enriched my professional skills and my ability to think strategically and execute effectively. I am deeply passionate about creating meaningful connections, whether it\'s through digital platforms, in a customer service setting, or while representing a brand. I aim to continue contributing to teams by bringing innovative solutions, fostering positive customer experiences, and driving brand success. I look forward to connecting with you here on LinkedIn!
Experience
Smb Client Services
Jun 2021 — Present · Austin, TX, US
Education
Universidade Anhembi Morumbi
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2010 — 2014
Escola Superior de Propaganda e Marketing
Specialization in Trade Marketing, Marketing
2015 — 2015
Full Sail University
Master's degree, Public relations
2020 — 2021
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