Carolina Serrott

About Carolina Serrott

Seasoned HR professional with progressive experience advising senior leaders and teams across global, matrixed organizations. Currently supporting Visa\'s Product function as a People Partner, where I work with leaders to drive talent strategies, strengthen team effectiveness, and enable growth through change. I\'ve led organizational redesigns to align structure with business goals, introduced career development opportunities that boosted visibility and pathways for employees, and coached leaders through complex performance and employee relations matters. I also have deep expertise with core talent processes such as talent reviews, succession planning, and annual review cycles — ensuring leaders have the insight and structure needed to grow and retain top talent. My work has contributed to stronger leadership capability, improved employee engagement, and measurable gains in career development and manager effectiveness scores. Passionate about empowering people at all levels. I strive to create workplaces where employees feel supported, leaders are equipped to lead with impact, and business and people strategies move forward together.

Experience

1. HR Manager, Global People Partner (Product)

   Visa

   Jan 2025 — Present · Miami, FL, US

   Partner with senior leadership across Product to align people strategies with organizational goals, strengthening effectiveness and engagement across global teams. • Lead talent processes (promotions, talent/succession planning, annual review) to drive well-informed decisions that balance business priorities with employee growth. • Coach and equip people managers to navigate complex performance and employee relations matters with confidence, consistency, and empathy. • Advise senior leaders on organizational design to ensure structures and capabilities drive clarity, efficiency, and alignment with strategy. • Translate employee feedback into actionable insights and recommendations that shape leadership priorities and strengthen engagement.

Education

• Florida State University

  Bachelor of Science - BS

• Florida International University

  Master of Science - MS

• Florida State University

  Minor in Business